Well, hooray for the little guy! We called out the big, ugly, corporate company that had come earlier in the week to service our air conditioning unit. The same one who said it was beyond repair, and wanted to sell us a big, expensive new unit. I had gotten the name of a local guy who has his own small business from a good friend of mine. He had replaced my friend’s upstairs unit last summer. He came out yesterday, after the big company’s guy had left, and after we told him what it was and wasn’t doing, immediately said “let me get my gauges and tools and see what we can do.”. He found the leak and fixed it. Something the big company didn’t offer and never brought up. It’s a temporary fix, but a very acceptable one to us. This guy was treating us like he would his own home, let’s get these people some air, and then we can look and see if they want to replace their unit. Let’s not make them suffer in this heat and make them think they have no options except to buy an expensive new unit from us. In fact, he gave us a ballpark estimate on a new unit, and he was more than a thousand dollars under the “big company” quote.
So, our air was fixed yesterday in about two hours, even though it took 9 hours to cool the house back down. We were able to sleep in cool comfort last night, and got a great night’s sleep compared to the night before. The man who helped us out said, let’s see how it goes, if it is cooling for the next couple of days. We’ll touch base on Monday, he said, and see what you guys would like to do. We’re probably still going to get a new unit, which will mean another long hot day with no AC, but after that, we’ll have a brand new unit. Right now, though, my A/C is running and blowing cool air. It certainly feels better in here than it did at this time yesterday!
Hoorah for small business owners with brains, heart and compassion!
Yay for cool air! We try to give most of our business to smaller companies. We feel they tend to treat you better and not try to rip you off.
The fellow we have that does our heater and A/C inspections is great. He comes out, spends about 2 hours or more, and checks everything, and doesn’t overcharge.
Hopefully, your A/C will get you through the weekend. At least that gives you time to make a decision about a new unit. I’d buy from your “little guy.”
Hooray for small business and hooray for you, for giving them a chance! It’s hard when you’re suddenly stuck with a major appliance repair, to think beyond the big guys. At least that’s what I often do. But then, so often, you’re just a number.
I’m glad you guys have cooled down!
So glad the little guy could help! It must have been horrible with those temps!
Glad you’ve got some air b/c it’s way too hot here to go without!
And that last part, hooray for the small business owner, YAY is right! We’re all about them mostly…..could it be b/c Don is a small business owner! 🙂
great that he realised the immediate need for ac. Thatnk God for alternatives and great referrals from friends!
We have a service contract with a local company with whom we are very happy. One year, our unit went out in the middle of July (ick!), and they came within hours to fix it. They always come when you call, which is not the way with all companies.
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